Refund Policy

For a paid consultation, you may request a cancellation and refund before the session starts by contacting info@rupaksapkota.com.np with your booking email and Paddle transaction ID. Approved refunds are returned through the original payment method.

If you cannot attend, contact me as soon as possible. A consultation may be rescheduled once when reasonable notice is provided. Missed sessions without notice may be treated as completed and may not qualify for a refund.

Once a consultation has started or a digital service has been delivered, it is generally non-refundable because the service has been provided. If there is a material service issue, contact me promptly so we can try to resolve it fairly.

A failed payment does not create a booking. If you believe you were charged more than once for the same booking, send the relevant transaction details and I will investigate with Paddle.

After a refund is approved, processing time depends on Paddle and your bank or payment provider. Refunds may take several business days to appear. Any rights that apply to you under mandatory consumer law remain unaffected by this policy.

To request a refund or ask about a booking, email info@rupaksapkota.com.np and include your name, booking email, date of purchase, and Paddle transaction ID if available.